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Frequently Asked Questions and Answers
These FAQ's are provided to help answer your questions quickly and easily, without the need to wait for a response from our technical support staff.
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Licensing | General
Results for Category: General
I cannot download or I cannot run the installer. How can I install?
Your antivirus program may be wrongly suspecting the download as containing a virus and deleting the file or not allowing it to run.
If you suspect this is the problem please contact us immediately so we can resolve this. Use the Contact Us link at the top or bottom of this page to contact us directly.
Settings are not being saved and/or the program crashes.
The Controlled folder access feature in Windows 10 can stop programs from accessing certain folders on your system, which can stop the program from running correctly. You will need to allow the program access. You can find the necessary settings in Windows Security or access them by following the instructions in the alert.
If I purchase a single user license can I install on more than one computer?
A single user license allows you to install the software on up to two computers that you use as long as the software is only used on one at a time. If it will be used on both at the same time (you using it on one and another person on the other) then you need two licenses.
I sent a message but have not received a response. Why?
Our support team responds to each an every message we receive, but because email is so unreliable there is no way to guarantee that our email to you will be received. That is why we recommend you use our support ticket system. To do so click the Contact Us link on the right side of this page then use the form to open a new support request.
If you already sent a message and have not received an email reply please use the confirmation email you should have received to login and view your open requests and our replies. Please do not open multiple support requests as it will only cause confusion and delays. If you did not receive a confirmation email after initially opening your request then either the email address you used was incorrect or your bulk mail filter is catching the emails. You can login direclty by visiting:
camdevelopment.freshdesk.com
Start the application then click About on the Help menu. The exact version you have is shown there along with our logo and a link to our website. If you do not see these you are looking in the wrong place.
Will files created with the trial version work with the full version?
Yes. Simply open them as you always do. There is no difference between the files created with the trial or with the full product.
How do I find out if I have the latest version?
Start the application then click Check For Updates on the Help menu. This will connect you to our website and tell you what version you have, what the latest version is and what the suggested action is (if any).
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