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Frequently Asked Questions and Answers
These FAQ's are provided to help answer your questions quickly and easily, without the need to wait for a response from our technical support staff.
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I purchased a previous version. Do I need to purchase the new version?
Updates are provided free of charge for 1 year from the date of purchase. After that you can continue to use the version you have indefinitely or purchase an upgrade to receive updates for an additional year.
When you purchased you received the install file for the full version and were instructed to save the file for future use. You can use that install file to install the version you purchased at any time.
To purchase an upgrade and receive the latest version visit:
www.camdevelopment.com/licuser.htm
If you already purchased a license you can visit the licensed user page at:
www.camdevelopment.com/licuser.htm
Click the License/Download tab and you can obtain ID codes and downloads for products you purchased, that are still available. You can also change your email address in our database and purchase upgrades.
When you purchased your license you were provided with the install file and your license information (name and ID) and told to keep these for future use. You will need both the install file and the license information to re-install. You also had the option to purchase a backup CD, which includes everything you need to re-install.
After your system is back in working order all you need to do is install the software using the install file you saved, then enter your license information into the software to re-register it.
Once the software is installed and your license information entered you will need to restore your data files from a backup or copy them to your new computer.
What will I receive when I purchase a license?
1. LICENSE INFORMATION/FULL DOWNLOAD - Once your order is processed you will receive an email containing your license information and a link to download the full version. You download and install the full version then enter your license information to register it.
2. UPDATES - Licensed users are entitled to free updates for one year from the date of purchase. The software does not expire and can be used as long as you want even after the update period is over.
3. A Backup CD (IF YOU ORDER ONE FOR ADDITIONAL S&H CHARGE)
How secure is the online order process?
Completely secure. We use industry standard SSL encryption to ensure that any data sent to our order site is completely secure. Our credit card processor stores all credit card information in a completely secure location that is not directly available from the Internet. You can rest assured that orders placed will never compromise your credit card or personal information.
We never make any of your personal information available to anyone.
My license information does not work. What should I do?
When you place an order you receive the license information for the latest version of the product you select. There are several possible reasons for your ID code not working:
You are using a newer major version of the product you purchased. Your license information work with the version you purchased and older versions. For example, if you purchased V10 your license information will work with 10, 9, etc but will not work with V11. Choose About on the Help menu within the software to determine the version then compare it to the version shown with your license information.
You are not entering your name and ID code EXACTLY as it was given to you. Your name and ID code must be entered exactly. We recommend copying and pasting your name and ID code to avoid errors and tedious typing.
The date on your computer's clock is not set correctly. Before entering your license information be sure the date is set correctly. You can do this by double clicking on the time and or date in you system tray or notification area or by clicking on the Date and Time icon in Window's Control Panel.
A firewall or proxy server is stopping the software from reaching the Internet for activation. Disable any firewall or proxy then re-enter your license information. If you cannot disable the firewall or proxy please contact us for an alternate method of activation. If there is a MACHINE ID shown on the screen where you enter the license information be sure to include that in your email or we cannot provide an alternate method.
You purchased the wrong product. Contact us and we will advise you on how to order the correct product and receive a credit for the wrong product.
I just purchased but did not receive my license information. Why?
When the order is completed your license information is displayed right in your browser. It should be printed out. An email is also sent as a second confirmation.
If that email address is not correct or there is a problem with your mail server the confirmation email may take longer to reach you or may be unable to reach you all together. Please check all your email accounts carefully for the email. SPAM filters are being used on just about all email accounts and often improperly catch emails from ecommerce sites. Please check your folder where emails that are flagged as spam are sent . This is usually a folder called "bulk", "junk", "spam", but it depends on your ISP.
Keep in mind that before we can help you we must receive the order as well, so if you order was not completed (you did not receive a confirmation number on screen) then you will need to re-place the order.
If your order was processed you can obtain your license information at any time by visiting the licensed user page at:
www.camdevelopment.com/licuser.htm |
