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General Questions
I need another copy of my license information
(name and ID code). How can I obtain it?
What are the differences between
your 3 "Designer Family" products?
Do you sell label and card stock?
Back
I just purchased but did not receive my license information. Why?
When the order is completed your license information is displayed right in your browser. It should be printed out. An email is also sent as a second confirmation.
If that email address is not correct or there is a problem with your mail server the confirmation email may take longer to reach you or may be unable to reach you all together. Please check all your email accounts carefully for the email. SPAM filters are being used on just about all email accounts and often improperly catch emails from ecommerce sites. Please check your folder where emails that are flagged as spam are sent . This is usually a folder called "bulk", "junk", "spam", but it depends on your ISP.
Keep in mind that before we can help you we must receive the order as well, so if you order was not completed (you did not receive a confirmation number on screen) then you will need to re-place the order.
If you used a PayPal account to pay for the purchase and did not follow the PayPal instructions on the "Purchase Complete" page when ordering then your order will not be processed and you need to re-place it. The email address you provide on the PayPal screen must exactly match the email address on file with PayPal or the order will be declined.
If you specified a the wrong email address or have other concerns please contact us.
Average Rating: 4.7 out of 9 (26 votes)
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Questions about a Specific Product
The following resources are available to help answer your questions:
1. Frequently Asked Questions and Answers
2. Manuals
- Online Manuals
- PDF Manuals (Printable)
3. Tutorials
[Tips]
4. Important news about the latest
versions.
5. Built-in help system
- Choose Help
Topics on the Help menu from within the program. The help system includes details about
every aspect of the product as well as How do I... sections which
describe how to do common tasks.
6. Contact Ticket System
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Tutorials
These tutorials show you step by step how to accomplish common tasks and they display right in your web browser.
Creating a new business card
- This tutorial shows you how to create a new
business card using the "Standard" option in the Design Wizard.
- Applicable to: Business Card Designer Plus
only.
Creating a new design
- This tutorial shows you how to create a new
design using the Design Wizard.
- Applicable to: All products.
Modifying a design
- This tutorial shows you how to modify a
design once it is created.
- Applicable to: All products.
Inserting and applying effects to a
picture
- This tutorial shows you how to insert a
picture into your design and optionally apply effects to is, such as
cropping, lightening, etc.
- Applicable to: All products.
Creating a basic mailing label
with the Design Wizard
- This tutorial shows you how to create a
mailing label with the Design Wizard. It demonstrates how to link the
address to a database and use the print preview.
- Applicable to: LDPD and PDG only.
Filtering and sorting a linked database
- This tutorial shows you how to link a
design to a database and how to apply filters and sorting.
- Applicable to: LDPD and PDG only.
Building a database field
- This tutorial shows you how to link a text
object to a fields in a database that is already linked. If covers
single fields and complex fields.
- Applicable to: LDPD and PDG only.
Adding a database
field to an existing design
- This tutorial shows you how to add a database field to a
design that is already linked to a database.
- Applicable to: LDPD and PDG only.
* BCDP = Business Card Designer Plus
* LDPD = Label Designer Plus DELUXE
* PDG = Print Designer GOLD
